• Execution of our sales and marketing plans
• Customer care and support that delights
• Have a balanced inventory profile with supplier
relationships we can leverage

• Efficient warehouse operations – inwards,
assembly and dispatch

• $’s well managed – reporting/analysis, payments,
collections, payroll

• Team playing for each other committed and accountable
for their contribution and doing great work

• Dialing up our End User focus
• Strategic price plays and margin management
• Marketing that speaks to product USP’s
• Up to It leverage
• Imagining our future service models
• Customer and End User Training offering
• NPD – pipeline and launches

• Keeping our team safe and well
• Employee experience that drives engagement
• Building our employment brand
• IT streamlining: – IT HQ  – CRM – Document capture
• Quick wins to our current warehouse layout
• Building our home of the future
• SLOBS/SKU simplification
• Fit for purpose processes

Based on our plan for 2022, please spend some time considering and answer the following questions: